Frequently Asked Questions

For questions regarding payment, shipping and delivery, please see Customer Service


Q Why should I buy from The Manuka Shop?

The Manuka Shop is a trusted retailer of Manuka Health and other high quality health products from New Zealand. We provide competitive prices, outstanding customer service and affordable, reliable delivery worldwide.

Our website is secure and we do not share our mailing list with anyone. Our goal is to be your trusted source of natural health products online.

Q What if I need more product information?

See below for information on our main product categories, specific product pages for detailed information, or please Contact us with your question(s) and someone from our customer service team will respond quickly.


All Manuka Health products are GMO free and are not tested on animals.


OUR PRODUCTS | MGO™ Manuka Honey


Q What is Manuka Honey?

Manuka honey is produced by bees which gather nectar from the Manuka bush (Leptospermum scoparium), an indigenous New Zealand shrub species.

Manuka Honey is world renowned for its unique characteristics.  Scientific research has discovered the naturally occurring compound methylglyoxal, found in high levels only in Manuka Honey.

Not all Manuka Honey is equal - It is important to know that the level of methyglyoxal can vary greatly in Manuka Honey, so you want to be sure you know what you are getting.

That is why Manuka Health test and certify every batch of MGO™ Manuka Honey to guarantee the level of methyglyoxal present, as indicated by the MGO™ certification rating on the label. 

See our blog for more on the benefits of Manuka Honey

Q What are the advantages of MGO™ Manuka Honey certification?

MGO™ Manuka Honey is certified to contain guaranteed levels of the naturally occurring compound methylglyoxal, and undergoes stringent quality testing to ensure premium quality.  Each batch is fully traceable from beekeeper to shelf.    Click here for a simple guide to MGO™ Manuka Honey ratings

Manuka Health, manufacturer of MGO™ Manuka Honey, markets its products based on the methylglyoxal content in the honey due to scientific evidence revealed in 2008 by Professor Thomas Henle and his research group (Technical University of Dresden, Germany) which identified methlyglyoxal as one of the key compounds found in New Zealand Manuka Honey. The MGO™ Manuka Honey rating and quality system means our customers can easily make an informed choice when looking for certified Manuka Honey.

OUR PRODUCTS | BIO New Zealand Propolis™


Q What is Propolis and what is it used for?

Propolis is a resinous compound that honeybees make from the sap from tree buds and bark. The bees gather the resin and mix it with wax and enzymes to produce propolis. Propolis is then used to seal the hive and protect it from infection.

Propolis is rich in amino acids, vitamins, bioflavonoids, phenolic acids and esters including caffeic acid phenethyl ester or CAPE. These bioactives are responsible for the beneficial health-giving properties of propolis as anti-inflammatory, antioxidant, antibacterial, antifungal and antiviral.

Propolis supports:

  • Oral Health - helps maintain healthy gums and teeth.
  • Immune Response - Propolis provides powerful support to the immune system.
  • Respiratory Health - Supports immune and respiratory defences
  • Wound Healing - Propolis can be applied directly to the skin

OUR PRODUCTS | Royal Jelly


Q What is Royal Jelly and what is it used for?

Royal Jelly is an extremely nutritious, creamy food substance produced by nursing bees to feed young, growing bees and the hive's Queen Bee. It is the exclusive food of the Queen Bee that lives approximately 6 years, while worker bees live approximately 6 weeks eating honey and pollen. The only difference between the Queen and the workers is their diet.

Royal jelly is used as a nutritious supplement for skin health, as a general health tonic, for fighting the effects of aging, and for supporting the immune system.



Q What is Bee Pollen and what is it used for?

Bee Pollen is nature's richest and most complete source of antioxidants, essential vitamins, minerals, amino-acids and enzymes. 

As a natural source of sustained energy, Bee Pollen has been shown to:

  • Support energy & stamina
  • Proivde nutritional support
  • Support balanced immune function


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